Terms & Conditions


These terms and conditions together with our Privacy Policy and User Rules (collectively, the “Terms”) will form a written contract between you and M24 Logistics, a division of Media24 Proprietary Limited, (herein referred to as “Media24”“we”“us” and “our”) and will govern our relationship and your use of our Platforms and/or Services. When we refer to “Platforms” we mean all our websites, mobile sites, mobile apps, emails, social media platforms or any other technology or mechanism you may use to interact with us. “Services” refer to any products, goods, services or functionality offered, owned or operated by Media24 via our Platforms.

    1. You can either be an anonymous visitor or registered user to our Platforms; it may differ depending on the Platform you’re using.  A registered user is a user that has registered on our Platforms and may get access to some content and free features. Access to additional features may incur additional fees – again depending on the Platform you are using.  An anonymous user of our Platforms is not a registered user. In these Terms “users” refers to anonymous users and registered users.
    2. The general use of our Services, Platforms and any content on our Platforms is governed by our Terms. “Content” refers to any information, data, files, text, software, music, sound, photographs, graphics, images, video, messages, comments, hyperlinks or tags and other material appearing on our Platforms or Services and all applicable copyrights, trademarks, patents, logos or other intellectual property rights displayed on our Platforms or Services.
    3. We may amend the Terms from time to time. Any new version of the Terms will be published on our Platforms and will become effective from the date that we first published it. It is your obligation to visit our Platforms on a regular basis in order to determine whether any amendments have been made. By continuing to use our Platforms and/or Services after we published changes to the Terms, you agree to be bound by the changed Terms.
    4. Some of our Platforms and/or Services may contain additional rules or terms from time to time, which may be relevant to specific Services you use or subscribe to. By using those Services, you agree to be bound by such additional rules and/or terms.

Our Content

  1. Media24 owns or is entitled to use all of the Content made available on our Platforms or through our Services.
  2. You may not, unless with our express consent, –
    1. reproduce, publish, perform, broadcast, make an adaptation of, sell, lease, offer, expose or otherwise transfer or use for commercial purposes any Content;
    2. decompile or reverse engineer the Content, or reduce the Content to any format other than the format in which they were delivered;
    3. incorporate the Content into any other content for whatever purpose;
    4. remove any legal notices (copyright, trademark or other proprietary rights notices) in or on the Content; or
    5. frame any portion of a web page that is part of our Platforms or Services.
  3. You may retrieve, store, cite or refer to or print Content from any of our Platforms or Services for educational, research, non-commercial, private or personal use only, as provided for under South African copyright law.
  4. The caching of our Platforms shall only be allowed with our written permission and if –
    1. the purpose of the caching is to make the onward transmission of the Content from our Platform more efficient;
    2. the cached Content is not modified in any manner whatsoever;
    3. the cached Content is updated at least every 12 (twelve) hours; and
    4. the cached Content is removed or updated when so required by us.
  5. All licenses and/or permissions granted in terms of this clause are provided on a non-exclusive and non-transferable basis and may be terminated or cancelled by us at any time without giving reasons, therefore.

Your Content

  1. You will retain ownership of any original Content which you may upload, transmit or store when using our Platforms or Services.
  2. You agree to adhere to our User Rules when posting or transmitting any Content or material to our Platforms or Services.
  3. All information that you upload or share with us, must be true, accurate, relevant to our times and complete. 
  4. You warrant that you are authorised to supply such information to us. 
    1. You agree that Media24 or its affiliates may from time to time send you communications (including editorial newsletters, information regarding new services or products launched or special offers or discounts which Media24 may negotiate for and offer to its users). All communications will abide by our Privacy Policy and applicable law. You will always be entitled to notify us in writing that you do not wish to receive or continue to receive such communications.
    2. We will also from time to time send you service communications.  These communications are required in order to manage your Services. You will not be able to opt-out from receiving these communications for as long as you use the Service.
    1. You may approach any other relevant authority or dispute resolution body or refer the matter to Arbitration as set out below, for resolution of the dispute.
    2. You agree that any dispute between us shall be referred to arbitration and finally resolved in accordance with the rules of the Arbitration Foundation of Southern Africa. Such arbitration shall be held either in Cape Town or Johannesburg and conducted in the English language before one arbitrator appointed in accordance with the said rules. Any award will be final and not subject to appeal. This agreement to arbitrate shall be enforceable and judgement upon any award may be entered in any court of any country having appropriate jurisdiction. A dispute shall be deemed to have arisen when either party notifies the other party in writing to that effect.
    3. The arbitrator shall have the power to give default judgement if any party fails to make submissions on due date and/or fails to appear at the arbitration.
    4. The provisions set out above shall not prevent either party from approaching any court of competent jurisdiction to obtain interim or other relief in cases of urgency.
    5. You must send any notice or legal process relating to the Terms to the following address: M24 Logistics, 20th Floor, 40 Heerengracht Street, Cape Town, 8000.
    1. We may offer services or products of third parties, or our Services in conjunction with that of third parties.
    2. We provide such services or products subject to the terms, conditions and limitations imposed by those third parties.
    3. If those third parties change, suspend or stop providing such services or products, we may similarly change, suspend or stop providing it to you. We may nevertheless endeavour to provide such a service in another way or by using another supplier or service provider.
    4. When you acquire services or products from a third party through any of our Platforms or Services, you understand and agree that –
      1. you will evaluate the product or service and the applicable terms and conditions before acquiring the product or service.
    1. Any username, password or other log-in allocated to you or created by you when using our Platforms or Services (“User ID“) will entitle you to access the Platforms or Services, subject to you complying with the Terms.
    2. Your User ID is personal to you. You –
      1. should keep your User ID confidential and not disclose it to any third party;
      2. should inform us promptly if a third-party gains access to your User ID;
      3. are responsible for all payments, use of, or activity on our Platforms or Services under your User ID;
      4. will not do multiple logins (log-in at any one point in time more than once using the same User ID);
      5. will not circumvent our User ID authentication procedures or systems; and
      6. are liable for any damage, loss or costs sustained by you, us or by any third party howsoever arising as a result of any actions by you or any third party using your User ID.
    3. While a User ID is personal to you, we own it. You may accordingly not sell or otherwise transfer any entitlements thereto to a User ID.
    4. You will also not retain any entitlements to your User ID once this agreement ends.
    1. While we endeavour to ensure that our Platforms and Services are normally available 24 hours a day, we shall not be liable if, for any reason, our Platforms or Services are unavailable at any time or for any period.
    2. Access to our Platforms or Services may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control. Some of our Platforms and/or Services may contain additional rules or terms from time to time, which may be relevant to specific Services you use. By using those Services, you agree to be bound by such additional rules and/or terms.
    3. We reserve the right to amend, suspend or discontinue any Service or Platform, or any aspect thereof, including but not limited to available content, times of availability or equipment needed for access or use.
    1. We will be entitled to take whatever action we may deem necessary and reasonable to preserve the security and reliability of our Platforms and/or Services.
    2. You may not use our Platforms or Services in any manner which may compromise the security of our network or any other network connected to our network.
    3. We take reasonable steps to secure your payment information. We use a payment system that is in our reasonable opinion sufficiently secure with reference to accepted technological standards and the type of the transaction concerned.
    4. Media24 will deal with your personal information in accordance with the provisions of our Privacy Policy.
    1. Payment methods will be communicated to you as soon as they become available.
    2. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not terminate your account, we may suspend your access to the service until we have successfully charged a valid payment method. For some payment methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your payment method. Local tax charges may vary depending on the payment method used. Check with your payment method service provider for details.
    3. We reserve the right to adjust our fees, but we will always inform you of such adjustments before we implement it. Should you not accept the adjusted fees, you can terminate your account. 
    1. You can terminate your account or subscribed Service at any time by logging a request to terminate your access. 
    2. We can terminate your access to the Services –
      1. at any time by providing, you with notice; or
      2. if you violate the Terms. 
    3. Should your access be suspended, or terminated for whatever reason, you will not have any further access to subscription content or features. 
    4. You are to pay all money and costs that you have incurred up to the termination date.
    1. You use our Platforms and Services at your own risk.
    2. While we endeavour to ensure that the information on our Platforms or Services is correct, we do not warrant the accuracy and completeness of Content on our Platforms or Services or that the Content and technology available from our Platforms or Services are free from errors or omissions.
    3. We may make changes to the Content on our Platforms or Services at any time without notice. 
    4. To the extent allowed by law, we shall not be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use our Platforms or Services or Content provided from or through our Platforms or Services.
    5. Our Platforms and Services are supplied on an “as is” basis and have not been compiled or supplied to meet any user’s individual requirements. It is your sole responsibility to satisfy yourself prior to entering into this agreement with us that the Services available on or through our Platforms will meet your individual requirements and be compatible with your hardware and/or software.
    6. Information, ideas and opinions expressed on our Platforms or Services should not be regarded as professional advice or our official opinion and you are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on our Platforms or Services.
    1. These Terms are the sole record of the agreement between you and us, with neither party being bound by any express, tacit or implied representation or warranty not recorded in these Terms.
    2. No agreement shall be concluded or amendment to these Terms effected merely by you sending a data message to our Platforms or using our Services.
    3. Media24 may transfer its rights and obligations under the Terms to a third party without your consent.
    4. You may not transfer your rights and obligations under the Terms to a third party without the consent of Media24.
    5. If any provision of the Terms is or becomes unenforceable for any reason, then such provision will be treated as if it had not been included in the Terms to the extent that it remains unenforceable and shall not affect the validity of the remaining provisions of the Terms.
    6. All provisions of these Terms must be treated as being qualified, to the extent necessary, to ensure that the provisions of the Consumer Protection Act, 2008 are complied with.
    7. The Terms are governed by and interpreted in accordance with the laws of the Republic of South Africa without giving effect to any principles of conflict of law, with you consenting to the exclusive jurisdiction of the courts of the Republic of South Africa.
    8. You agree that we may intercept or monitor all communications sent or posted by you to our Platforms, Services or our employees. You agree that the consent provided herein by you satisfies any “writing” requirement prescribed in law.
    1. Media24 Proprietary Limited (registration number 1950/038385/07) is a company registered in the Republic of South Africa.
    2. A list of officer bearers can be found at www.naspers.co.za.