Our Services

Inbound Services

  • INBOUND SOLUTION – scalable receiving stations stations which can process up to 40 000 units per 12 hour shift
  • VISIBILITY – SKU visibility via a location tracking pin from the first stock receipt scan
  • DSD (direct supply deliveries) – accuracy and detail checks on consignment deliveries from direct suppliers
  • DETAILED PUT-AWAY – additional stock check and detailed scan into locations.
  • LARGE VECHILE RECEIPT – unrestricted entrance and offloading space
  • The first stop is our suite of inbound eCommerce fulfilment services.
  • We offer scalable receiving stations that can process up to 40 000 units per 12 hour shift.
  • Your goods will be unpacked and stored safely.
  • Our high-tech system ensures your suppliers goods are tracked, sorted and checked.
  • And no worries, we have space for any sized vehicles.

Fine-Pick Warehousing Solutions

  • CATEGORISATION & CHAOS STORAGE METHODOLOGY – M24 Logistics employs a mixed housing solution to enable maximum picking efficiencies while driving storage density to minimize costs.
  • CONFIGURABLE HOUSING SOLUTIONS – various storage options to match diverse product requirements 
  • PRODUCT RANGE – M24 Logistics  houses more than 200 000 unique SKUs supporting our customers’ growth and versatile product ranges
  • CAPACITY – M24 Logistics currently has two fulfilment centres in Johannesburg: Olifantsfontein, with an effective capacity of 28 000m2, and Eastport, with an effective capacity of 15 000m2 and the potential for a further 25 000m2..

Picking, Packing & Order Fulfilment

  • PICKING – Our smart task and walkway sequencing drive picking efficiencies, while orders are completed as prioritised 
  • SINGLE ITEM CHECKOUT – single item orders are fast-tracked to processing stations 
  • PRODUCTION PLAN – tailor-made order release algorithm and shift processing plan in accordance with order type and SLA.
  • 24/7 OPERATION –  our fulfilment centres operate 24/7 during high-demand sales peak periods, benefiting from our flexible and scalable solution. 
  • PACKAGING – utilisation is tracked and reported on via barcoding and systematic consumption modules.
  • ORDER PACKING – bespoke order packing as per retailer requirements to mimic in-store experience.

Account Management

  • RELATIONSHIP MANAGEMENT – a single point of contact managing your teams’ requirements supported by the supply chain client manager.
  • DATA ANALYSIS & MANAGEMENT REPORTING  – bespoke as per your requirements.
  • BUSINESS & SERVICE DEVELOPMENT – expanding on service offerings as your online requirements grow.
  • STOCK MANAGEMENT  – queries, recalls, bulk pick
  • OPERATIONAL REPORTING – processing & activity updates & reporting.    
  • PROJECT MANAGEMENT – client team lead with M24 Logistics PMO team.
  • BILLING & FINANCIAL REPORTING

Customer Service Centre

  • CRM – Route Root cause query analysis, resolution and reporting to client teams, internal stakeholders and management.
  • PROBLEM PARCEL MANAGEMENT – reporting and resolution.
  • REPORTING – monthly/weekly reporting on query stats and continuous improvement initiatives. 
  • SLA PERFORMANCE – drive SLA lead-time targets with warehouse and courier and report exceptions to all stakeholders internal and external. 
  • COLLECTIONS AND REFUNDS – coordinate, execute and report on refunds/collections.
  • COURIER CLAIMS – collect evidence, log claims and drive completion and resolution with distribution teams and couriers.

Stock Management

  • PUT-AWAY AUDITS – daily verifying accuracy of stock put-away
  • SORTATION COUNTS – quick-release sortation counts in problematic areas 
  • CYCLE COUNTS, STOCK TAKE – as per agreed frequency
  • GOOD AND DAMAGE ZONES – – full stock visibility and reporting across zones.

Strict Rotation and Serialized Stock Management

  • FIFO – Advanced FIFO stock tracking and picking solution
  • EXPIRY DATE MANAGEMENT – automatic ring-fencing and identification of stock nearing expiry to bulk pick and exit speedily.
  • SERIALISED STOCK ITEMS – serial/PUK number tracking and reporting to enable warranty activations and mobile plans.
  • RICA verification services and delivery partners

Optimised Courier and Last Mile Solutions

  • COURIER SELECTION – fully integrated with leading e-commerce courier partners.
  • OPTIMISATION optimised solution dispatching, and allocating parcels to the most suitable courier based on a set of predefined criteria.
  • DOOR- TO- DOOR SERVICE SUITE – full services suite available, including overnight, express, same-day, next-day, weekend, am/pm delivery options.
  • IN-STORE AND& LOCKER DELIVERIES – fully integrated with in-store and locker delivery partners.
  • MANAGEMENT SERVICES – in-house courier representatives at M24 Logistics, aggregated reporting and support services, SLA management, exception tracking, integration maintenance & management as well as account recon services.

Returns Solutions

  • Management of omnichannel returns from consumers to the supplier
  • INTEGRATED – systems integrated collection solution with major couriers.
  • TRACKING  –- visibility and reporting on all rework and processing steps in the warehouse.
  • REWORK – product trained agents which will rework products into good, sellable stock.
  • REFUNDS – systematic refund options are available which that is fully integrated with our clients’ financial /ERP systems.

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