Our Services

eCommerce Logistics Service Suite

We offer scalable receiving stations that can process up to 40 000 units per 12-hour shift.
Your goods will be unpacked and stored safely.
Our high-tech system ensures your suppliers goods are tracked, sorted and checked.
And no worries, we have space for any sized vehicles.
The first stop is our suite of inbound eCommerce fulfilment services.

CATEGORISATION & CHAOS STORAGE METHODOLOGY – M24 Logistics employs a mixed housing solution to enable maximum picking efficiencies while driving storage density to minimize costs.
CONFIGURABLE HOUSING SOLUTIONS – various storage options to match diverse product requirements
PRODUCT RANGE – M24 Logistics houses more than 200 000 unique SKUs supporting our customers’ growth and versatile product ranges
CAPACITY – M24 Logistics currently has two fulfilment centres in Johannesburg: Olifantsfontein, with an effective capacity of 28 000m², and Eastport, with an effective capacity of 15 000m² and the potential for a further 25 000m². A brand new state-of-the-art new warehouse in Montague Gardens with capacity for 30 000 square meters is geared to serve a range of big players in the e-commerce market – as well as cater for SMEs.

PICKING – Our smart task and walkway sequencing drive picking efficiencies, while orders are completed as prioritised
SINGLE ITEM CHECKOUT – single item orders are fast-tracked to processing stations
PRODUCTION PLAN – tailor-made order release algorithm and shift processing plan in accordance with order type and SLA.
24/7 OPERATION – our fulfilment centres operate 24/7 during high-demand sales peak periods, benefiting from our flexible and scalable solution.
PACKAGING – utilisation is tracked and reported on via barcoding and systematic consumption modules.
ORDER PACKING – bespoke order packing as per retailer requirements to mimic in-store experience.

RELATIONSHIP MANAGEMENT – a single point of contact managing your teams’ requirements supported by the supply chain client manager.
DATA ANALYSIS & MANAGEMENT REPORTING – bespoke as per your requirements.
BUSINESS & SERVICE DEVELOPMENT – expanding on service offerings as your online requirements grow.
STOCK MANAGEMENT – queries, recalls, bulk pick
OPERATIONAL REPORTING – processing & activity updates & reporting.
PROJECT MANAGEMENT – client team lead with M24 Logistics PMO team.
BILLING & FINANCIAL REPORTING

CRM – Route Root cause query analysis, resolution and reporting to client teams, internal stakeholders and management.
PROBLEM PARCEL MANAGEMENT – reporting and resolution.
REPORTING – monthly/weekly reporting on query stats and continuous improvement initiatives.
SLA PERFORMANCE – drive SLA lead-time targets with warehouse and courier and report exceptions to all stakeholders internal and external.
COLLECTIONS AND REFUNDS – coordinate, execute and report on refunds/collections.
COURIER CLAIMS – collect evidence, log claims and drive completion and resolution with distribution teams and couriers.

FIFO – Advanced FIFO stock tracking and picking solution
EXPIRY DATE MANAGEMENT – automatic ring-fencing and identification of stock nearing expiry to bulk pick and exit speedily.
SERIALISED STOCK ITEMS – serial/PUK number tracking and reporting to enable warranty activations and mobile plans.
RICA verification services and delivery partners

COURIER SELECTION – fully integrated with leading e-commerce courier partners.
OPTIMISATION – optimised solution dispatching, and allocating parcels to the most suitable courier based on a set of predefined criteria.
DOOR- TO- DOOR SERVICE SUITE – full services suite available, including overnight, express, same-day, next-day, weekend, am/pm delivery options.
IN-STORE AND& LOCKER DELIVERIES – fully integrated with in-store and locker delivery partners.
MANAGEMENT SERVICES – in-house courier representatives at M24 Logistics, aggregated reporting and support services, SLA management, exception tracking, integration maintenance & management as well as account recon services.

Management of omnichannel returns from consumers to the supplier
INTEGRATED – systems integrated collection solution with major couriers.
TRACKING –- visibility and reporting on all rework and processing steps in the warehouse.
REWORK – product trained agents which will rework products into good, sellable stock.
REFUNDS – systematic refund options are available which that is fully integrated with our clients’ financial /ERP systems.