INBOUND SOLUTION – scalable receiving stations stations which can process up to 40 000 units per 12 hour shift
VISIBILITY – SKU visibility via a location tracking pin from the first stock receipt scan
DSD (direct supply deliveries) – accuracy and detail checks on consignment deliveries from direct suppliers
DETAILED PUT-AWAY – additional stock check and detailed scan into locations.
LARGE VECHILE RECEIPT – unrestricted entrance and offloading space
Fine-Pick Warehousing Solutions
CATEGORISATION & CHAOS STORAGE METHODOLOGY – M24 Logistics employs a mixed housing solution to enable maximum picking efficiencies while driving storage density to minimize costs.
CONFIGURABLE HOUSING SOLUTIONS – various storage options to match diverse product requirements
PRODUCT RANGE – M24 Logistics houses more than 200 000 unique SKUs supporting our customers’ growth and versatile product ranges
CAPACITY – M24 Logistics currently has two fulfilment centres in Johannesburg: Olifantsfontein, with an effective capacity of 28 000m2, and Eastport, with an effective capacity of 15 000m2 and the potential for a further 25 000m2..
Picking, Packing & Order Fulfilment
PICKING – Our smart task and walkway sequencing drive picking efficiencies, while orders are completed as prioritised
SINGLE ITEM CHECKOUT – single item orders are fast-tracked to processing stations
PRODUCTION PLAN – tailor-made order release algorithm and shift processing plan in accordance with order type and SLA.
24/7 OPERATION – our fulfilment centres operate 24/7 during high-demand sales peak periods, benefiting from our flexible and scalable solution.
PACKAGING – utilisation is tracked and reported on via barcoding and systematic consumption modules.
ORDER PACKING – bespoke order packing as per retailer requirements to mimic in-store experience.
Account Management
RELATIONSHIP MANAGEMENT – a single point of contact managing your teams’ requirements supported by the supply chain client manager.
DATA ANALYSIS & MANAGEMENT REPORTING – bespoke as per your requirements.
BUSINESS & SERVICE DEVELOPMENT – expanding on service offerings as your online requirements grow.
PROJECT MANAGEMENT – client team lead with M24 Logistics PMO team.
BILLING & FINANCIAL REPORTING
Customer Service Centre
CRM – Route Root cause query analysis, resolution and reporting to client teams, internal stakeholders and management.
PROBLEM PARCEL MANAGEMENT – reporting and resolution.
REPORTING – monthly/weekly reporting on query stats and continuous improvement initiatives.
SLA PERFORMANCE – drive SLA lead-time targets with warehouse and courier and report exceptions to all stakeholders internal and external.
COLLECTIONS AND REFUNDS – coordinate, execute and report on refunds/collections.
COURIER CLAIMS – collect evidence, log claims and drive completion and resolution with distribution teams and couriers.
Stock Management
PUT-AWAY AUDITS – daily verifying accuracy of stock put-away
SORTATION COUNTS – quick-release sortation counts in problematic areas
CYCLE COUNTS, STOCK TAKE – as per agreed frequency
GOOD AND DAMAGE ZONES – – full stock visibility and reporting across zones.
Strict Rotation and Serialized Stock Management
FIFO – Advanced FIFO stock tracking and picking solution
EXPIRY DATE MANAGEMENT – automatic ring-fencing and identification of stock nearing expiry to bulk pick and exit speedily.
SERIALISED STOCK ITEMS – serial/PUK number tracking and reporting to enable warranty activations and mobile plans.
RICA verification services and delivery partners
Optimised Courier and Last Mile Solutions
COURIER SELECTION – fully integrated with leading e-commerce courier partners.
OPTIMISATION – optimised solution dispatching, and allocating parcels to the most suitable courier based on a set of predefined criteria.
DOOR- TO- DOOR SERVICE SUITE – full services suite available, including overnight, express, same-day, next-day, weekend, am/pm delivery options.
IN-STORE AND& LOCKER DELIVERIES – fully integrated with in-store and locker delivery partners.
MANAGEMENT SERVICES – in-house courier representatives at M24 Logistics, aggregated reporting and support services, SLA management, exception tracking, integration maintenance & management as well as account recon services.
Returns Solutions
Management of omnichannel returns from consumers to the supplier
INTEGRATED – systems integrated collection solution with major couriers.
TRACKING –- visibility and reporting on all rework and processing steps in the warehouse.
REWORK – product trained agents which will rework products into good, sellable stock.
REFUNDS – systematic refund options are available which that is fully integrated with our clients’ financial /ERP systems.
